Refund & Cancellation Policy
Last updated: January 2025
📋 Quick Summary
- 7-Day Money-Back Guarantee: Full refund within 7 days of purchase, no questions asked.
- After 7 Days: No refunds, but you can cancel anytime.
- When You Cancel: Keep full access until your subscription period ends. No future charges.
1. Overview
At Edskore, we want you to be completely satisfied with your purchase. We offer a straightforward refund policy that gives you time to evaluate our service while protecting both you and us.
2. Free Trial
We offer a 7-day free trial for new users. During the trial period:
- Full access to all premium features
- No payment required to start
- Cancel anytime before trial ends
- No charges if cancelled during trial
We recommend using the free trial first to ensure Edskore is right for you before purchasing a subscription.
3. 7-Day Money-Back Guarantee
If you purchase a subscription and are not satisfied for any reason, you may request a full refund within 7 days of your purchase date.
To qualify for a full refund:
- Request must be made within 7 days of the original purchase
- Submit your request via email to kavyabh@edskore.com
No questions asked. We'll process your refund promptly.
4. After 7 Days: No Refunds
We do not offer refunds for requests made more than 7 days after the purchase date.
This is because:
- You have access to all content immediately upon purchase
- The 7-day trial and 7-day guarantee provide ample time to evaluate the service
- Digital content cannot be "returned" once accessed
However, you can cancel your subscription at any time (see Section 5 below).
5. Subscription Cancellation
You may cancel your subscription at any time. Here's what happens when you cancel:
✅ What You Keep
- Full access continues until the end of your current billing period
- All your progress, scores, and data are retained
- You can continue practicing until your subscription expires
🛑 What Stops
- No future charges will be made to your payment method
- Auto-renewal is turned off
- After expiration, access reverts to free tier limits
How to Cancel
You can cancel your subscription by:
- Going to Settings → Subscription → Cancel Subscription in your account
- Or emailing us at kavyabh@edskore.com
Example: If you purchase a 3-month plan on January 1st and cancel on January 15th, you will retain full access until April 1st. No refund is issued, but no future charges are made.
6. How to Request a Refund
To request a refund (within 7 days of purchase):
- Email kavyabh@edskore.com with subject line "Refund Request"
- Include your registered email address
- Include your payment transaction ID (from your Razorpay receipt)
We will process your request within 2-3 business days.
7. Refund Processing Time
Once approved, refunds are processed through Razorpay to your original payment method:
- UPI/Net Banking: 3-5 business days
- Credit/Debit Card: 5-7 business days
- Wallet: 1-3 business days
Processing times may vary based on your bank or payment provider.
8. Exceptions
Refunds will not be provided in cases of:
- Violation of our Terms of Service
- Fraudulent activity or abuse
- Chargebacks initiated without first contacting us
- Requests made after the 7-day refund window
9. Plan Changes
If you wish to change your subscription plan (upgrade or downgrade):
- Upgrades: You can upgrade at any time. The price difference will be prorated.
- Downgrades: Will take effect at the start of your next billing period.
Contact us at kavyabh@edskore.com for plan changes.
10. Contact Us
If you have any questions about our refund policy or need assistance:
- Email: kavyabh@edskore.com
- Phone: +91 93131 17417 (Mon-Fri, 9 AM - 6 PM IST)
- Response Time: Within 24-48 hours
📊 Policy Summary
| Situation | Refund? | Access? |
|---|---|---|
| Cancel during free trial | N/A (no charge) | Ends immediately |
| Refund request within 7 days | ✅ Full refund | Ends after refund |
| Refund request after 7 days | ❌ No refund | N/A |
| Cancel subscription (after 7 days) | ❌ No refund | ✅ Until period ends |